Retail Control Solutions provides both on site and depot repair of Micros® point of sale products throughout the United States. Our management expertise along with our Micros® training gives us the experience to provide quality technical support to your organization. Call Us Today 1-800-767-2212

Physical Planning
From determining electrical and data cabling requirements to developing physical space need requirements, we can provide up front planning to ensure a smooth and successful installation. Click Here for more information

Staging
We will completely assemble your system in our facility and fully test each function. This 'burning in process' ensures that the product delivered to your restaurant functions correctly and is ready to plug and play. Click Here for more information

Installation
If required, our installation staff is ready to help you implement your Micros® system. The employee assigned to your account will work to ensure your satisfaction, overseeing every aspect of the installation process. They will coordinate all aspects of your installation including Menu Programming, Database Setup, Training Schedules, Hardware Delivery, Installation, Live Implementation and Third Party Vendor Coordination. Click Here for more information

Training
In your restaurant or our classroom, we provide expert, highly customized training and education designed to get your staff up to speed with maximum efficiency and allow for a smooth transition to your system. Our training staff has direct experience working in hospitality organizations including restaurants, hotels and country clubs. They understand your business and speak the language you understand.

Training classes are also available to your staff after the installation. Classes are held at our area offices at regular intervals or may be held at your location as required. Click Here for more information

Technical Support
Our trained staff of support representatives are ready to help you with fast, reliable service every hour of every day, providing you the comfort of knowing there will always be somebody at Retail Control Solutions willing to help you. Representatives are available to help you diagnose your problem and when required, in certain geographic areas, one of our local field service technicians will be dispatched to your site. Click Here for more information

Central Dispatch
All customer service and support calls come in to our 1-800 National Dispatch Center. The calls are analyzed and determination is made whether they are software or hardware related. If the call is software related, the call is forwarded to our National Help Desk. If the call is hardware related, you simply select the priority and service delivery method and in turn we complete the call. In the event that on site service is required, the call will be forwarded to a local field service technician who will be dispatched to your site. Both Field Service and Help Desk services are available 24 Hours per day, 365 days per year.

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Call Us Today 1-800-767-2212