At the heart of our customer service program is our National Help Desk that is located at our corporate headquarters in Needham, MA. This department serves as the central Help Desk for the entire company. Customers can speak with a certified technician 24 hours per day, 365 days a year. We Never Close. Our Help Desk also features a number of services designed to enhance, support and maintain your system.
- 24 hour, 365 day support
- Computerized call tracking
- Call history of your site to assist in future call resolutions
- Computerized 'Knowledgebase' of past problems and resolutions to assist in expedient call resolutions
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Call Us Today 1-800-767-2212
Micros 2700 Tech Tips
- System displays a failure to communicate message
- Display screen is doubled
- Remote Printer is not printing
- Printer is beeping
- Time Clock Detail Full
Micros 8700 Tech Tips
- Contrast up or down displaying
- Touch Screen is off calibration
- Hard Check Printer is jammed
Micros 2700 Tech Tips
1. Problem: The system displays a failure to communicate message on one of your System Units, or reports are coming up incorrect as a result of a Terminal not communicating.
Solution: This is a common problem that can generally be fixed quickly by doing a few simple procedures. Please contact us for further details.
2. Problem: The display screen is doubled.
Solution: This problem can be resolved by completing a display reset. Please contact us for further details.
3. Problem: A Remote Printer is not printing orders and a Terminal displays a "No Response from Controller" message.
Solution: The Communication Interface Board (CIB) is locked up and needs to be reset. Please contact us for further details.
4. Problem: A Stand Alone Roll printer is beeping as if it is low on paper or the door is open, however neither is the case.
Solution: The Printer door switch is probably bent and therefore needs to be straightened into position. Please contact us for further details.
5. Problem: When attempting to punch in, a message displays Time Clock Detail Full.
Solution: Timekeeping needs to be reset and your Auto Sequence needs to be changed so that it resets on a regular basis.
Micros 8700 Tech Tips
1. Problem: A '8700 UWS' has contrast up or down displaying on the screen and will not function.
Solution: The solution may be as simple as resetting the Terminal and then bringing the Terminal down and up via the control panel. Please contact us for further details.
2. Problem: The touch is off on a 8700 UWS3.
Solution: The Terminal can be calibrated through Micros® confidence test. Please contact us for further details.
3. Problem: The 8700 Hard Check Printer is jammed.
Solution: This can usually be resolved by depressing the release button. Please contact us for further details.
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Call Us Today 1-800-767-2212
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